This policy explains how {{Company legal name}} ("Meridian", "we", "us") collects, uses, and protects personal information when you use this website. It is written to align with South Africa’s Protection of Personal Information Act, 2013 (POPIA). [DRAFT TEMPLATE — review with a qualified attorney before publishing.]
The responsible party for personal information collected through this website is {{Company legal name}} (registration no. {{registration number}}), of {{registered address}}.
Our Information Officer can be reached at {{privacy email}} or {{phone}}.
This policy covers this marketing website only. The Meridian CRM application is a separate product with its own terms and privacy notice, which govern any data you place inside the app.
When you request a walkthrough or contact us, we collect the details you submit:
- Your name
- Work email address
- Phone number
- Company name (optional)
- What your pipeline currently runs on (optional)
- Any message you include
We may also automatically collect limited technical information (such as IP address, browser type, and pages visited) to operate and secure the site and understand aggregate usage.
We process your personal information to:
- Respond to your walkthrough or support request and arrange a demo
- Communicate with you about your enquiry
- Operate, secure, and improve the website
We rely on your consent and on our legitimate interest in responding to enquiries and running our business, processed in line with the conditions for lawful processing under POPIA. We do not sell your personal information, and we will not add you to marketing lists without your consent.
We share personal information only with service providers ("operators") who help us run the site and respond to you, under appropriate agreements. These currently include our hosting provider ({{hosting provider, e.g. Vercel}}), our lead datastore ({{datastore, e.g. Turso/Neon}}), and {{email provider, e.g. Resend}}. We may also disclose information where required by law.
Some of our service providers may store or process information outside South Africa. Where this happens, we take steps consistent with section 72 of POPIA to ensure your information receives an adequate level of protection.
We keep demo and contact enquiries only as long as necessary to respond to and follow up on them, and thereafter for a reasonable period for record-keeping, unless a longer period is required by law. You may ask us to delete your enquiry at any time.
We take reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, and misuse. No method of transmission or storage is completely secure, but we work to protect your information and to notify you and the Information Regulator of a compromise where the law requires.
Under POPIA you have the right to:
- Ask what personal information we hold about you and request access to it
- Ask us to correct or delete information that is inaccurate, irrelevant, excessive, or out of date
- Object to processing in certain circumstances
- Withdraw consent where we rely on it
- Lodge a complaint with the Information Regulator
To exercise any of these, contact our Information Officer at {{privacy email}}.
This site uses only the cookies necessary to operate it{{, and analytics cookies if you add them}}. You can control cookies through your browser settings. If you introduce analytics or marketing cookies, update this section and add a cookie banner.
This website and Meridian are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
We may update this policy from time to time. The "last updated" date above reflects the latest version. Material changes will be posted on this page.
Questions or requests: {{privacy email}}.
You also have the right to complain to the Information Regulator of South Africa:
{{Information Regulator contact details — see inforegulator.org.za}}